Política de reembolso

Return and Refund Policy

Effective Date: July 15, 2026

At Niiroo, we want you to be satisfied with every purchase. This Return and Refund Policy explains when and how you may return a product and the conditions under which refunds, replacements, and exchanges may be issued.

By placing an order through niiroo.com, you acknowledge and agree to the terms described below.

1. Return Window

You may request a return within 30 calendar days from the date your order is marked as delivered, provided the product meets the eligibility requirements described in Section 2.

Return requests submitted after the 30-day return period will not be accepted.

Important: Submitting a return request does not automatically guarantee approval. All returns are subject to review and inspection.

2. Return Eligibility

To be eligible for a return, the product must be:

In its original, unused, and undamaged condition;
Returned in its original packaging;
Returned with all tags, manuals, accessories, components, and promotional items originally included; and
Accompanied by valid proof of purchase, such as an order number or receipt.

Non-Returnable Items

The following products are not eligible for return:

Personal-care, hygiene-sensitive, or body-contact products that have been opened, used, worn, or had their hygiene seal broken, including anti-snoring chin straps, earplugs, dog bath brushes, and similar products;
Consumable, disposable, or single-use products that have been opened or used;
Digital content, downloads, ebooks, guides, and other electronically delivered materials, which are considered delivered and consumed once accessed or downloaded;
Products marked as “Final Sale” at the time of purchase;
Gift cards and store credits;
Products damaged because of misuse, negligence, improper care, accidents, normal wear and tear, or unauthorized modification; and
Products returned without all original components, accessories, or packaging.

3. How to Request a Return

To request a return, email hello@niiroo.com within the applicable return period.

Please include the following information:

Your full name;
Your order number;
The product you wish to return;
The reason for the return;
Clear photographs of the product; and
Clear photographs of the original packaging, shipping label, and any damage or defect, where applicable.

Our customer support team will generally respond within 2 business days with return instructions and, where applicable, a Return Merchandise Authorization number (“RMA”).

Although an RMA may not be required for every return, we strongly recommend requesting authorization before mailing a product back. This allows us to identify your package and process an approved refund without unnecessary delay.

Do not return a product without first contacting us. Unauthorized returns may be delayed, refused, or sent back to the customer.

4. Return Shipping

Damaged, Defective, Incorrect, or Incomplete Orders

If you received a damaged, defective, incorrect, or incomplete product because of an error by Niiroo or our fulfillment partners, Niiroo will cover eligible return shipping costs.

After reviewing and approving your request, we may provide a prepaid return shipping label or reimburse reasonable return shipping costs.

Do not purchase return postage without first receiving written instructions from us, as unauthorized shipping expenses may not be reimbursed.

Change of Mind, Size, Fit, or Personal Preference

If you are returning a product because of a change of mind, fit, size, color preference, or another reason unrelated to an error or defect, you are responsible for all return shipping costs.

We recommend using a tracked and insured shipping method. Niiroo is not responsible for customer-initiated returns that are lost, delayed, damaged, or misdirected during return transit.

A valid tracking number may be required before a return can be processed.

International Returns

Because Niiroo ships worldwide, customers returning products from outside the United States are generally responsible for:

Return shipping costs;
Customs duties;
Import or export taxes;
Brokerage or handling fees; and
Any other charges associated with the international return.

These costs will remain the customer’s responsibility unless Niiroo agrees otherwise in writing because the return resulted from our error.

5. Refunds

Once we receive your returned product, we will inspect it to confirm that it meets the requirements of this policy.

For approved returns:

The refund will be issued to the original payment method;
Refunds are generally processed within 7 business days after inspection;
We do not charge restocking or handling fees for eligible returns;
Original shipping charges are non-refundable unless the return resulted from an error by Niiroo; and
Any applicable return shipping costs, customs charges, or other non-refundable fees may be deducted from the refund where permitted by law.

After a refund is issued, your bank, credit card company, or payment provider may require an additional 5–10 business days to post the funds to your account.

Niiroo does not control financial institution processing times.

Partial or Denied Refunds

A refund may be reduced or denied if:

The returned product shows signs of use, wear, damage, washing, alteration, or misuse;
The original packaging, accessories, manuals, or components are missing;
The product is returned outside the return period;
The product is classified as non-returnable under this policy; or
The return does not match the product associated with the order.

6. Exchanges and Replacements

Where possible, we may offer a replacement or exchange instead of a refund.

If you received a damaged, defective, incorrect, or incomplete product, we may replace it at no additional cost after verifying the issue.

To request a replacement, contact hello@niiroo.com within a reasonable period after delivery and provide your order number, a description of the issue, and clear photographs or videos.

Replacement availability depends on current inventory. If the same product is no longer available, we may offer:

A comparable replacement;
Store credit; or
A refund to the original payment method.

7. Order Cancellations

You may request cancellation before your order status changes to “fulfilled,” “processed,” or “shipped.”

We cannot guarantee cancellation because orders may enter processing shortly after they are placed.

Once an order has been processed for shipment or has shipped, it can no longer be cancelled. You must wait for delivery and request a return under this policy.

8. Lost or Stolen Packages

Niiroo is not responsible for packages that are marked as “delivered” by the shipping carrier but are later reported as missing, lost, or stolen.

If your package is marked as delivered but cannot be located, we recommend:

Checking all entrances, porches, mailrooms, package lockers, and secure delivery locations;
Checking with neighbors, household members, building staff, or property management;
Waiting up to 48 hours, as some carriers mark packages as delivered shortly before completing delivery; and
Filing a missing-package claim directly with the carrier using the tracking number.

Please notify us so that we can provide available shipping documentation and assist with the carrier investigation. However, we cannot guarantee a refund or replacement after confirmed delivery.

9. Chargebacks and Payment Disputes

If you have a concern about an order or payment, please contact us first at hello@niiroo.com.

We make reasonable efforts to resolve customer concerns directly, promptly, and in good faith.

Filing a chargeback or payment dispute before contacting us may delay the resolution process. Fraudulent, abusive, or repeated chargebacks may result in:

Suspension or closure of your customer account;
Cancellation of pending orders;
Restriction from future purchases; or
Submission of relevant order and delivery evidence to the payment provider.

Nothing in this section limits any rights you may have under applicable consumer protection or payment laws.

10. Wellness and Product Disclaimer

Niiroo carries wellness-oriented products, including anti-snoring aids, earplugs, and infrared therapy devices, that are intended solely for general lifestyle and comfort use.

These products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Statements made about our products have not been evaluated by the United States Food and Drug Administration or equivalent international agencies.

Individual experiences and results may vary. Consult a qualified healthcare professional before using a new wellness-oriented product, particularly if you:

Are pregnant or nursing;
Are taking medication;
Have an implanted medical device;
Have allergies or sensitivities; or
Are managing a medical condition.

11. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our business practices, products, services, or legal obligations.

Any changes will take effect when posted on this page. The Effective Date shown at the top of this policy will indicate the date of the latest revision.

Your continued use of the Site or purchase of products after an updated policy becomes effective constitutes acknowledgment of the revised policy.