Política de frete

Shipping Policy

Effective Date: July 15, 2026

This Shipping Policy applies to all orders placed through niiroo.com (the “Site”). By placing an order, you acknowledge and accept the terms described below.

1. Shipping Origin

Niiroo fulfills orders through international fulfillment partners. Most orders are shipped through our cross-border fulfillment network and transferred to a local carrier for final delivery.

Depending on the product, destination, and inventory availability, items within the same order may be shipped separately.

2. Shipping Destinations

Niiroo ships worldwide. Product and shipping availability may vary depending on the destination. The shipping options currently available for your address will be displayed during checkout.

If your country or region is not available at checkout, contact us at hello@niiroo.com. We may be able to arrange delivery, depending on the product and destination.

3. Processing Time

Orders are typically processed within 1–3 business days after payment is successfully confirmed.

“Business days” means Monday through Friday, excluding United States federal holidays and applicable international holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing may take slightly longer during high-volume periods, including holidays, promotional events, sales, and product launches. We will contact you by email if a significant delay is expected.

Please note: Processing time is separate from shipping transit time.

4. Shipping Methods and Estimated Delivery Times

Niiroo currently offers standard shipping. Estimated transit times after an order has been shipped are:

Destination	Estimated Transit Time
United States	5–10 business days
Canada, United Kingdom, and European Union	7–14 business days
Australia, New Zealand, and Rest of World	10–20 business days

The total estimated time between placing an order and receiving it is:

Processing Time + Shipping Transit Time

Delivery times are estimates provided by fulfillment partners and shipping carriers. They are not guaranteed and begin from the date the order is shipped, not the date the order is placed.

Expedited shipping is not currently available.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and, where available, a link to the carrier’s tracking page.

You may also check your order status by signing in to your customer account, if you created one during checkout.

Tracking information may take up to 48 hours to update after the shipping confirmation email is sent.

6. Shipping Rates

Orders over US $60: Free standard shipping worldwide.
Orders under US $60: A flat shipping fee will be calculated and displayed at checkout based on the delivery destination.
Expedited shipping: Not currently available.

The applicable shipping charge, if any, will be displayed before you complete your purchase.

7. Customs, Duties, and Taxes

For international orders delivered outside the United States, customs duties, import taxes, value-added tax (“VAT”), brokerage fees, and other local charges may apply.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

Customs charges vary by country and may be collected by your local customs authority, postal service, or shipping carrier before or at the time of delivery.

Niiroo does not control these charges and cannot predict or calculate them in advance. We recommend contacting your local customs authority for additional information before placing an international order.

If you refuse to pay applicable customs charges and the package is returned, the return will be handled according to our Return and Refund Policy. Shipping charges and fees incurred because of the refusal may be deducted from any eligible refund where permitted by law.

8. Shipping Delays and Carrier Issues

Delivery may be delayed because of circumstances outside Niiroo’s reasonable control, including:

Carrier processing or operational issues;
Severe weather, natural disasters, or emergencies;
Customs inspections or cross-border clearance delays;
High shipping volumes during holidays or sales periods;
Transportation disruptions, strikes, or government restrictions;
Incorrect or incomplete shipping information provided during checkout; or
Other events beyond our reasonable control.

Niiroo is not responsible for carrier delays or delays caused by customs authorities. However, we will make reasonable efforts to help you obtain available tracking information.

Incorrect or Incomplete Addresses

Please carefully review your shipping address before submitting your order. Customers are responsible for providing a complete and accurate delivery address.

Orders sent to an incorrect, incomplete, or outdated address may be delayed, returned to the sender, or delivered incorrectly. If an order must be shipped again because of an address error, the customer may be responsible for additional shipping costs.

Contact hello@niiroo.com as soon as possible if you need to request an address correction. We cannot guarantee that an address can be changed after an order has entered processing or has already shipped.

9. Lost or Stolen Packages

Once a carrier marks a package as “delivered,” the package is considered delivered to the address provided during checkout.

If you cannot locate a package after it has been marked as delivered, we recommend:

Checking around the delivery location, including entrances, porches, garages, mailrooms, and secure package areas;
Checking with neighbors, household members, front-desk staff, or building management;
Waiting up to 48 hours, as carriers occasionally mark packages as delivered shortly before completing the actual delivery; and
Contacting the shipping carrier and filing a claim using your tracking number.

We will provide available order and shipping documentation to assist with a carrier investigation. However, Niiroo cannot guarantee a refund or replacement for a package that the carrier has confirmed as delivered.

10. Damaged Packages or Missing Items

If your order arrives damaged, defective, incomplete, or with missing items, contact us at hello@niiroo.com as soon as possible.

Please include:

Your full name;
Your order number;
A description of the issue;
Clear photographs or videos of the product;
Photographs of the outer packaging and shipping label; and
Photographs showing any missing, damaged, or incorrect contents.

We will review the information and resolve eligible claims on a case-by-case basis, which may include a replacement, partial refund, or full refund.

Please retain the product and all original packaging until your claim has been reviewed.

11. Undeliverable or Returned Packages

Packages may be returned as undeliverable for reasons including:

An incorrect or incomplete address;
Failure to collect the package;
Repeated unsuccessful delivery attempts;
Refusal of delivery;
Failure to pay applicable customs charges; or
Carrier or customs restrictions.

If an undeliverable package is returned and you request redelivery, you may be required to pay an additional shipping fee.

If you request a refund instead of redelivery, any original shipping charges and return-related fees may be non-refundable or deducted from the eligible refund, subject to our Return and Refund Policy and applicable law.